A: You can sign up by visiting the registration page on our website and providing necessary details.
Q2: Is there any cost associated with signing up?
A: No, registration on our website is free of charge.
2. Ordering and Payment:
Q3: What payment methods are accepted on your website?
A: We accept payments through credit cards, debit cards, and KakaoPay.
Q4: How secure are the payment transactions on your website?
A: Our website employs industry-standard security measures to ensure the safety and confidentiality of all payment transactions. We use secure encryption protocols for a safe shopping experience.
3. Product Listing and Source:
Q5: Where do you source the products listed on your website?
A: We source our products from 1688.com and taobao.com. This allows us to provide a wide range of products to our users.
Q6: Are the prices on your website the same as on 1688.com and taobao.com?
A: In most cases, our prices are same as 1688.com or taobao.com but some products might have different prices due to coupon or regional discounts.
4. Order Placement and Shipping:
Q7: How do you place orders on 1688.com and taobao.com for me?
A: Once you place an order on our website, we use order details to place the corresponding order on 1688.com or taobao.com.
Q8: Can I track the status of their orders?
A: Yes, you can track the status of your orders as well as status of shipping on our website. We provide regular updates on the order processing stages.
Q9: Are you responsible for shipping?
A: No. The warehouse you've choosen during order process is responsible for shipping. "shipping" in this context refers to only domestic shipping within China.
5. Refunds and Returns:
Q10: What if I need to return a product?
A: You can initiate the return process through your account. You should discuss with the seller and warehouse upon shipping cost and method. We shall process the refund upon successful return.
Q11: Who return my product to the seller?
A: Your warehouse will return your product to the seller upon your request.
Q12: How are refunds processed after the return is successful?
A: We initiate the refund process upon receiving confirmation of the successful return. Refunds are processed through the original payment method.
Q13: How long does it take to receive a refund?
A: Refund processing times may vary, but we aim to process refunds promptly. You can check the status of your refunds through your account.